In order to support a high level of service, J. Mish, Inc. must maintain a strict credit policy. We use a factor with which we will attempt to establish a credit line for you. If that is not possible, our credit department will contact you with alternate terms. No order will be established without credit approval. Often this is accomplished within 24 hours. New accounts may take up to three business days.
J. Mish, Inc. terms are "net 30 days" unless stated otherwise. All prices are F.O.B. Cartersville, Georgia unless otherwise noted. All orders are subject to factor approval or are Cash Before Delivery (C.B.D.). C.B.D. orders will be processed or manufactured until after payment has been received. Pricing is subject to change.
Before returning any material, you must get a return authorization number from our customer service department. Return authorization will not be granted for cuts of broadloom shorter than 25 feet. All returns are subject to a restocking fee. Restocking fees are 25% for rolls and 50% for cuts. All adjustments must be made by the J. Mish corporate office.
The amount of credit allowed on a return item will be determined after it has been received and inspected by J. Mish, Inc. Unauthorized deductions from remittances are subject to a charge-back, plus interest and factoring charges.
At J. Mish, Inc., we make every effort to ship only first quality products and ship all orders carefully and accurately. In the event of an error, we stand behind our products and our service and will correct any errors promptly. We need, however, your help.
Customers and their workrooms are responsible for checking all merchandise, before cutting or altering, for correct style, size and color, as well as for any visible defects before cutting and installing. We will correct any of our errors and replace any defective product as long as the problem is brought to our attention before any cutting or installation has taken place. J. Mish, Inc. will not consider any claim on products that have been installed with visible defects. We will not honor claims that arise due to improper installation and/or maintenance. All claims must be filed within 30 days of receiving the material.
Shipments should be inspected carefully for shipping damage. Missing items and damage should be noted on the bill of lading and a claim filed against the carrier. Remember that the color of the purchased material may not exactly match the color of your sample because of a change in dye lot or various other conditions that might cause slight color change. Therefore, make every effort to order all yardages you will need for each project from one production run.
A deposit of 50% is required on Area Rugs and Custom Broadloom orders.
Custom Broadloom and Area Rugs are non-cancelable.
Orders of $10,000 or more may require a 50% deposit.
A deposit may also be required on the basis of credit capacity or extended delivery.